Digital Innovation Excellence: Transforming IoT Security Through User-Centred Research and Design

In response to growing security concerns in an increasingly connected world, Motorola sought to enhance mobile security and IoT adoption through user-centred innovation.

The approach combined ethnographic research, design-thinking workshops and behavioural analysis to understand user perceptions and pain points. Through this process, the team identified four distinct user types and developed targeted solutions.

The project resulted in three major solution categories spanning personal and home security, mobility safety and family protection. The team generated 156 ideas and refined these into 16 comprehensive solutions, providing Motorola with clear user insights for strategic product development.

‍