Enhancing Pediatric ICU Care: Comprehensive Usability Testing for Philips Tasy EMR

At Flutter Innovation, we faced a complex challenge: conducting comprehensive usability testing for Philips Healthcare's Tasy EMR software in a paediatric ICU setting. The stakes were high - the software needed to meet FDA standards whilst effectively supporting critical patient care delivery.

The Challenge:

• Testing complex medical software in a realistic environment
• Coordinating diverse healthcare professionals in Latin America's most logistically challenging city
• Creating authentic testing conditions that would yield meaningful results

Our Approach:

We designed a sophisticated dual-environment testing strategy. This included a clinical room for desktop evaluation and a meticulously crafted ICU simulation complete with medical equipment and authentic ambient sounds. Our human-centric methodology brought together 20 healthcare professionals, including doctors, nurses, pharmacists, and specialists, ensuring a comprehensive evaluation from multiple perspectives.

The Implementation:

• Created two fully equipped testing environments with advanced recording capabilities
• Implemented sophisticated technical infrastructure for seamless test recording and streaming
• Coordinated complex scheduling of healthcare professionals across various specialties

The Results:

Our meticulous approach yielded comprehensive insights into the software's functionality across both desktop and mobile platforms. The immersive testing environments enabled us to identify critical usability issues and potential hazards, directly contributing to the Risk Management Process.

Impact:

• Delivered comprehensive usability insights for both desktop and mobile platforms
• Successfully facilitated FDA compliance evaluation
• Generated actionable recommendations for improving patient care delivery

This project showcases Flutter Innovation's excellence in healthcare technology evaluation, demonstrating our ability to combine technical expertise with practical healthcare applications to drive meaningful improvements in patient care systems.

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